Return Policy

Last updated: January 10, 2025

At Tivara, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible. Please review the following policy for details on how to return items purchased from our store.

Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in the same condition as received and in the original packaging. Unfortunately, we do not accept returns on the following items:

• Customized or personalized items.
• Gift cards.
• Items that are damaged or used.

Return Process

To initiate a return, please follow these simple steps:

• Contact us at contact@tivara.online to request a return authorization number (RA).
• Ensure the item is securely packaged and include a copy of the original receipt or order confirmation.
• Ship the item back to us at the address below:

809 Cannon St E, Hamilton, ON L8L 2H3

Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process and indicate your preferred replacement. Once we receive the original item, we will process the exchange and ship the new item to you at no additional shipping cost.

Return Shipping

Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value to ensure that your return reaches us.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at contact@tivara.online with pictures of the damaged product. We will work with you to resolve the issue and may offer a replacement or refund at no additional cost to you.

Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. We will post any revisions on this page, and the "Last updated" date will be revised accordingly.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at: