Privacy Policy

Last updated: January 10, 2025

This Privacy Policy describes how tivara.online (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tivara.online (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: We use your personal information to process your payments, fulfill your orders, and send notifications related to your account and transactions.
• Marketing and Advertising: We may use your information to send marketing, advertising, and promotional communications.
• Security and Fraud Prevention: We use your personal information to detect and prevent fraudulent or malicious activity.
• Communicating with You and Service Improvement: We use your information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site, run analytics, and better understand user interaction.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes and other legitimate reasons, including:

• With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy.
• To comply with applicable legal obligations (e.g., subpoenas, search warrants) or to protect our rights.

Third Party Websites and Links

Our Site may contain links to third-party websites or services that we do not operate or control. We are not responsible for the privacy policies of these third parties, and we recommend that you review their privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you believe that we have collected such information, please contact us to request its deletion.

Security and Retention of Your Information

While we strive to protect your personal information, no data transmission is completely secure. We retain your personal information as long as necessary to fulfill our contractual obligations and comply with legal requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, delete, or correct your data. To exercise these rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. We comply with legal frameworks regarding international data transfers.